Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for Scribe, we collect:

• Name and email address
• Account credentials
• Website URL and business information (if provided)
• Payment information (processed securely through third-party processors)

1.2 Usage Information

We automatically collect information about your use of our Service:

• Log data (IP address, browser type, pages visited)
• Content generation history and preferences
• Platform integration data
• Analytics and performance metrics

1.3 Content Data

We store content you create or generate using our Service:

• Blog posts and articles
• Topics, keywords, and preferences
• Third-party platform credentials (encrypted)

2. How We Use Your Information

We use your information to:

• Provide and maintain our Service
• Process payments and manage your account
• Generate content based on your preferences
• Integrate with third-party platforms you connect
• Analyze and improve our Service
• Communicate with you about updates and features
• Provide customer support
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in these limited circumstances:

3.1 Third-Party Service Providers

• Payment processors (Stripe) for billing
• AI service providers (OpenAI, Anthropic) for content generation
• Cloud hosting providers for data storage
• Analytics services for Service improvement

3.2 Platform Integrations

When you connect third-party platforms (Shopify, WordPress, etc.), we use your credentials only to provide the requested integration services.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, users, or the public.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations:

• Account information: Until you delete your account
• Generated content: Until you delete it or your account
• Usage logs: Up to 2 years for analytics and security purposes
• Payment records: As required by law (typically 7 years)

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Updates

You can access and update your account information through your dashboard settings.

6.2 Data Deletion

You can delete your generated content and close your account at any time. Contact us for complete data deletion.

6.3 Communication Preferences

You can opt out of marketing communications while continuing to receive service-related messages.

6.4 Data Portability

You can export your content and data in standard formats through your dashboard.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze Service usage
• Improve user experience

You can control cookie settings through your browser preferences.

8. Google Analytics Integration

When you connect Google Analytics to track your content performance:

• We access only the analytics data you authorize
• Data is used solely to provide performance insights
• You can disconnect Google Analytics at any time
• We comply with Google Analytics Terms of Service

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of material changes by posting the updated policy on our website or by email. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: privacy@scribe.ai
Address: [Your Business Address]

For data protection inquiries in the EU, you may also contact our Data Protection Officer at dpo@scribe.ai